Refund Policy

At Maktabah Al Mohsin, we aim to ensure customer satisfaction. This Refund Policy explains how and when refunds are processed.

1. Refund Approval

Refunds are only issued after the returned item has been received and inspected by our team.

Once your return is approved, you will be notified regarding the status of your refund.

Approved refunds will be processed through one of the following methods:

• Original payment method (if applicable)

• Bank transfer

• Store credit (if mutually agreed)

The refund method may depend on the original mode of payment.

• Refunds are processed within 5–7 working days after approval.

• It may take additional time for the amount to reflect in your bank account, depending on your payment provider.

Partial refunds may be issued in the following cases:

• Item returned not in original condition

• Item damaged due to customer handling

• Missing parts or packaging

Refunds will not be issued for:

• Items that do not meet return eligibility conditions

• Products damaged after delivery due to misuse

• Books showing signs of use, writing, folding, or wear

If you have not received your refund within the stated time:

1) First, check your bank account again.

2) Contact your bank or payment provider.

3) If the issue persists, please contact our support team for assistance.

If you need help, feel free to contact Maktabah Al Mohsin Customer Support for further assistance.